1. What are HEA Diamonds?

HEA Diamonds is an online platform specializing in custom engagement and wedding rings. We work closely with our clients to design unique pieces that reflect their style and story. Our rings are crafted using high-quality materials and ethically sourced diamonds.

2. How does the custom ring design process work?

Our design process starts with a consultation appointment, where we discuss your preferences, style, and budget. After gathering your ideas, our team will create a design and provide you with a quote. Once approved, we’ll begin crafting your unique ring.

3. How do I book an appointment?

You can easily book an appointment through our website. Simply navigate to the “Book an Appointment” section, choose a date and time that works for you, and fill out the required information. We’ll send you a confirmation email with details.

4. What should I expect during the appointment?

During the appointment, you’ll meet with one of our expert designers to discuss your vision for the ring. You can bring inspirational photos, discuss diamond options, and explore different settings. Our goal is to ensure that your design perfectly reflects your style.

5. How long does it take to create a custom ring?

The time it takes to create your custom ring varies depending on the complexity of the design. Generally, the process takes 4 to 6 weeks before you approve the design. We will provide you with an estimated timeline during your appointment.

6. Do you offer a warranty on your rings?

Yes, we offer a one-year warranty on our rings, which covers any manufacturing defects. Please note that the customer is responsible for the cost of return shipping. 

7. What is your return policy?

Due to the custom nature of our rings, we do not accept returns. However, we want you to be completely satisfied with your purchase. If there is an issue with your ring, please get in touch with us within 14 days of receiving it, and we will work with you to address any concerns.

8. How will my ring be shipped?

Once your ring is completed, we will ship it securely to the address provided during your appointment. We use reliable shipping services and provide tracking information so you can monitor your order until it arrives.

9. Can I make changes to my order after it’s placed?

We understand that ideas can evolve. If you would like to change your order, please contact us as soon as possible. Once production has begun, changes may not be possible, but we will do our best to accommodate your requests.

10. How can I contact HEA Diamonds for further questions?

If you have any additional questions or need assistance, please contact us through our website’s contact form or email us at connect@headiamonds.com. We’re here to help!