Frequently Asked Questions

Yes. We offer both natural and lab-grown diamonds so you can choose the option that best fits your values, budget, and preferences. All our diamonds are certified by GIA or IGI for quality assurance.

We offer all popular diamond shapes including round, oval, cushion, emerald, radiant, pear, princess, marquise, and heart. You can browse our full selection on our Natural Diamonds page or use our Custom Ring Designer to see how each shape looks in different settings.

The 4Cs stand for Cut, Color, Clarity, and Carat weight. These are the universal standards for evaluating diamond quality. Cut determines how well a diamond reflects light, Color grades range from D (colorless) to Z, Clarity measures internal imperfections, and Carat refers to the weight. Learn more on our Diamond Education Guide.

Absolutely. All our natural diamonds are sourced in compliance with the Kimberley Process, which ensures conflict-free sourcing. Our lab-grown diamonds are created using sustainable technology, making them an eco-friendly alternative.

Natural diamonds are formed over billions of years deep within the Earth, while lab-grown diamonds are created in controlled environments using advanced technology. Both are chemically, physically, and optically identical. The main differences are origin, price (lab-grown are typically 30-50% less), and resale value. Both come with full certification.

Absolutely. Our custom design service allows you to choose your diamond shape, setting style, metal, and details. Before we begin crafting, we send you detailed CAD drawings, photos, and videos for your approval. This ensures your vision is perfectly captured before our artisans begin creating your one-of-a-kind piece.

1. Consultation — Share your vision with us via our booking page or configurator.
2. Design — We create CAD renderings and 3D previews for your review.
3. Approval — You review and approve every detail before production.
4. Crafting — Our artisans handcraft your ring with precision.
5. Delivery — Your ring arrives in luxury packaging with full certification.

Yes. You can start with any ring from our collection and customize the metal type, diamond shape, carat weight, or setting details. Contact us to discuss modifications to any design.

Custom rings typically take 3-5 weeks from approval to delivery. In-stock pieces ship within 3-5 business days. All orders include insured shipping with tracking. For more details, visit our Shipping & Policies page.

Yes, we ship worldwide. International orders are fully insured and include tracking. Delivery times vary by destination. Please contact us for specific shipping estimates to your location.

Every purchase includes: luxury ring box, diamond certification (GIA or IGI), gold certificate, certificate of authenticity, and insured shipping. We stand behind the quality of every piece we create.

We offer a 30-day return policy on non-custom pieces. Custom-designed rings are final sale as they are made specifically for you. All returns must be in original condition with packaging and certification. Full details are on our Shipping & Returns page.

You can book a free consultation through our Book a Consultation page. We offer both virtual and in-person consultations to help you find or design the perfect ring.

You can reach us via email at contact@headiamonds.com, through our live chat on any page, or via our social media channels on Instagram, Facebook, or TikTok.

Please contact us to discuss flexible payment options. We want to make your dream ring accessible and are happy to work with you on a plan that fits your budget.