Everything you need to know about ordering, production, and delivery of your custom jewelry
We've structured our payment process to be simple and secure, giving you peace of mind throughout your custom jewelry journey.
Paid when your design is finalized and production begins
Paid before your ring is shipped to you
The design process, including CAD renderings and revisions, is completely FREE. You only pay when you're ready to proceed with production.
Every HEA Diamonds ring is handcrafted with meticulous attention to detail.
Your custom ring requires a minimum of 8 days for expert crafting. This includes:
Need your ring sooner? Contact us about rush production options for special occasions.
Your precious jewelry is handled with the utmost care from our workshop to your doorstep.
All orders are processed within 2-3 business days after final payment is received. Orders are neither shipped nor delivered on weekends and holidays.
The estimated shipping transit time is approximately 5 to 8 days. Please note that delivery may be delayed during holidays or national holidays.
2-3 business days
5-8 days
Signature required
All shipments are fully insured for their complete value. Your precious jewelry is protected from the moment it leaves our workshop until it arrives safely in your hands.
We work with trusted, internationally recognized carriers to ensure safe and timely delivery:
Every ring we create is custom-made to your exact specifications.
All custom orders are final sale. Once production begins, the ring is being crafted specifically for you and cannot be returned or exchanged.
We want you to be completely confident in your design before we begin crafting. That's why we offer:
Every HEA Diamonds creation comes with premium packaging and documentation.
Our team is here to help with any questions about shipping, production, or your custom design.
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